I joined a roundtable hosted by Mortgage Professional Canada on what brokers expect from lenders beyond the rate. When a file runs into trouble, I want an underwriter to tell me what is missing and work through it with me. Because I know what MCAN looks for, I send suitable files. As I put it: "If I send a deal to MCAN, I know that it's going to fund."
Beyond competitive rates: what brokers expect from lenders
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